Terms & Conditions
We are committed to providing Our Customers and Health Care Partners with outstanding products that consistently meet high quality and performance standards. At Botanic Planet Canada Service is a commitment and our mission is to exceed your expectations!
We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a 75% refund on the cost of goods (excluding shipping charges), all returns must be received by us within 15 days to qualify for a refund of 75%. Please note that we charge 25% for restocking fee, items that are indicated as sample or smallest size we offer (Essential Oils 5ml & 10ml, Carrier Oils 30ml & 60ml, Absolute Oils 5ml) cannot be RETURNED, REFUNDED or EXCHANGED.
ABSOLUTELY NO REFUND ON FLORAL WATERS & HYDRO-SOLS BECAUSE THEY ARE SPECIAL MADE FOR ORDERS.
ABSOLUTELY NO REFUND ON HERBS & BOTANICAL EXTRACTS ON ANY SIZE.
Returns authorised beyond the two week period will be assessed a 50% restocking fee.
If an error has been made by us on a written order, we will gladly pay for re-shipment but we must be notified within 5 business days. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing and online whenever possible.
All product returns require an authorisation number. This A.N number must be clearly marked on the outside of the package.
Packages without this number may be refused at the cost of the shipper.
All products must be returned in saleable condition.
Partially used products or opened products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
Products that are returned due to quality issues will be credited ONLY after a quality control inspection.
Order Cancellation Policy
Because our orders are processed so quickly, orders cancelled after they have been placed will be charged 10% or $10 whichever is greater for paperwork and accounting, orders filled and packed ready to ship will be charged a cancellation fee of 25% restocking fee for employee time and packaging material wastage. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than a few hours, fulfilment may take up to 1-5 business days.
Please be advised that we are a wholesale & retail distributor and have a no minimum purchase ordering policy.
You place your order on-line only.
All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
We currently have no minimums.
Once an order has been placed and confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been placed and packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be 25% of the cost of the items removed.
Any additions will be treated as a new order with a cost of $10 with all applicable guidelines. Please ensure that all orders are accurate prior to finalising.
NOTE: we don’t ship to different addresses other than billing addresses as of August 2020 due to high online fraud.
All payments will be taken before an order is picked, packed and shipped.
We accept Interact-e-transfer, Visa, MasterCard, American Express, PayPal, Certified Cheque, Money Order, Direct Bank Transfer.
For Certified Cheque, Money Order you can mail it to:
Botanic Planet Canada Inc.
2 Bram Ct Unit # 3
Direct Deposit Payments, customers are encouraged to notify us by email and phone call.
All orders with a subtotal of $500.00 or more, and being paid with a credit card, will require an authorisation form to be filled out and signed by the customer.
From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
We offer flat shipping rates to Ontario rate $10 up to 10 lb weight additional weight additional charges apply. Canada $15 up to 10 lb weight additional weight additional charges apply. USA $30 up to 10 lb weight additional weight additional charges apply. International shipping charges are $80 up to 1 kg weight additional weight additional charges apply.
Our default shipping agent is Canada Post.
In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit centre. Please note that your shipping cost is calculated on-line using an Canada Post shipping module, using the annual negotiated discounted rates. Our Canada Post online quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed.
Orders are shipped from our central warehouse in Brampton, Canada. We currently ship ground courier to all provinces in Canada.
Botanic Planet Canada Inc. takes no responsibility for any loss, damages or delay that may occur during shipping. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
We currently do not require orders to be signed when delivered. However should customers want the signature required option, a fee of $2.50 will be charged by Canada Post.
Alternative shipping methods are available on request; however we take no responsibility for shipping that is arranged by our customers. This includes the following:
Customers using their own shipping account
Customers using their own courier
Customers arranging for a third party to facilitate shipping.
Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorise us to process the customer's credit card.
Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment. Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils.
NOTE: ONCE YOU HAVE PLACED AN ONLINE ORDER FOR SHIPPING AND YOU DECIDE TO PICK UP YOUR ORDER, $10 FOR SHIPPING WILL NOT BE REFUNDED BACK, ONLY STORE CREDIT FOR $10 WILL BE ISSUED.
As of July 1st 2010, No company in Ontario will be tax exempt. Customers in provinces that participate in HST will be charged their respective rates:
New Brunswick - 15%
Newfoundland & Labrador - 15%
Nova Scotia - 15%
Ontario - 13%
Prince Edward Island - 15%
Customers in provinces that do not participate in HST will only be charged 5% GST - Alberta, British Columbia, Manitoba, Quebec, Saskatchewan & Yukon. No taxes for USA and International Customers.
We respect your privacy. Botanic Planet Canada Inc. does not provide client information to other companies or agencies, unless in connection with legal requirements. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
Customers should purchase products from Botanic Planet Canada Inc. with the clear understanding that all products must be used at the customers own discretion. Botanic Planet Canada Inc. shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
As with any manufacturing process, Botanic Planet Canada Inc. strongly recommends testing of small batches before offering your product for sale to the public.
Botanic Planet Canada Inc. endeavours to provide current and reliable sources but makes no representation as to its comprehensiveness or accuracy. As the ordinary or otherwise use(s) of this product is outside the control of Botanic Planet Canada Inc., no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of Botanic Planet Canada Inc. is limited to the value of the goods and does not include any consequential loss. Botanic Planet Canada Inc. shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).
This web site is provided to you free of charge, by Botanic Planet Canada Inc. By using the information and services available through this web site, you agree to the terms and conditions contained herein.
Botanic Planet Canada Inc. reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection.
For example, customers may put products into the shopping cart during a sale, but may choose to postpone their final checkout until later. The customer is always responsible for the most recent product price, even if their selected products are no longer on sale at checkout time. The customer, likewise, assumes responsibility for any missed discounts, for any reason, due to price changes that may occur between product selection and final checkout, whatever that duration may be.
The information and services available to you on this web site may contain errors and the site is subject to periods of interruption. While Botanic Planet Canada Inc. does its best to maintain the information and services it offers on the web site, it cannot be held responsible for any errors, defects, lost profits, or other consequential damages arising from the use of this web site.
By placing an order with Botanic Planet Canada Inc. you have agreed to our Terms, Conditions and Policies.